You may return most new, unopened items within 30 days of delivery for a full refund.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 21 business days), the time it takes us to process your return once we receive it (3 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All returns must first be authorized by our Customer Service Team. For all the information on how the refund process works, please Contact Us within 7 days of receiving your order.
What We Don't Offer Returns On:
Due to the nature of the following products we don't offer refunds on any of the following*:
- opened products
- food or candy items
- colored decorations such as substrate, algae, ect...
- custom ordered items that have been personalized specifically for you
*Sometimes accidents can happen. While we don't normally offer refunds on the listed items, if your order has a damaged item, please contact us.
An Important Note:
Because many of our products are made with a variety of processes, colors can vary slightly from what you see in the catalogs or online shop. While we try our best, some minute variations can occur. This is especially the case when looking at the online shop – many computer monitors have various color and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible and that variations add depth and dimension to your wedding color scheme, should they occur.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, fertilizers, plant nutrients, etc. cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.